Comcast activate modem. Need additional support? Ask Xfinity Assistant.

Comcast activate modem I tried to call XFINITY customer service at 1-855-OK-BEGIN (1-855-652-3446) and 1-800-XFINITY (1-800-934-6489). Aug 14, 2017 · Activate an Xfinity Gateway or third-party modem with the Xfinity app Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. Rep can't do anything I will have to ta Welcome to our comprehensive guide on setting up your Xfinity modem! In today’s fast-paced digital world, a stable and speedy internet connection is essential for staying connected, productive, and entertained. Have you already hooked the modem up to the coax cable in your home and a power source? 1 2 3 Activation Activation Activation Information Information on how to set up XFINITY Internet and Voice features, such as online security and XFINITY voicemail, is available in your User Guide in your red XFINITY folder. Sep 29, 2024 · To activate your Xfinity modem, you can do that in two ways. It keeps saying I have no internet plan, but I definitely do. Launch a web browser. Seems simple enough. It is plugged in all the lights on. 3 To continue to activation, please enter your account number. 2. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Connect to the modem's wifi. Apr 26, 2025 · To activate your Xfinity home phone line, ensure your Xfinity Voice modem is properly connected and powered, then plug your phone into the "TEL 1" port on the modem and a phone jack in your home. In this comprehensive guide, we walk you through the setup process for the Xfinity Advanced xFi Gateway Modem (Model: XB8). As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Surely there m Oct 2, 2024 · Hi, My phone can not install the app due to the low system version (can't be updated). Jun 11, 2024 · just got my equipment and am using my own router and modem. Once that was done, I had full Internet access, and proceeded to connect my router. Dec 8, 2023 · Final Note: I am dismayed that Comcast technical support failed to recognize the issue immediately. Does Comcast have a special phone number for activating a new modem? I already have my own modem but I am replacing it with a new modem that I purchased. Whether you're activating your new modem, connecting devices, or Aug 9, 2024 · Try calling 1-855-652-3446. At the same time a LAN cable connected to a laptop brings up a “activate … through the Xfinity app”. Their activation gets the modem ready and gets it so you can customise settings if need be. —and there are no outages in my area. This is taking a bit longer than expected, but we're on it. 1 2 3 Activation Activation Activation Activate your Xfinity device quickly and securely using the provided activation link. If you have followed all those steps, can you tell us a little more about what you're now running into on your end (no dial tone)? Comcast Identity Management PortalVerify Your Xfinity Account First, confirm one of the following details associated with your account: First, confirm one of the following details associated with your account: Sep 18, 2024 · Before activating your internet and connecting your devices, you need to make sure you have everything you need. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. xfinity. Note: When you've finished activation, your Gateway or modem may restart, and it may take up to 10 minutes before you can connect to your home network. I switched between new and old modem a dozen times and it wont activate. Follow the instructions on the displayed screens. The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. lder that wil step you through setting No matter which service (s) you are self-installing, you can learn how to set up, connect and activate your service (s) all in a few easy steps using the links below. How to Setup & Activate a Modem for Any Provider A step-by-step self install guide on replacing and activating a cable modem I know how frustrating this can be when you are trying to activate a new modem and you have reached an amazing team to help. Mar 27, 2025 · You can use these steps to complete the process on your end: To activate your internet modem using the Xfinity app, follow these steps: Ensure you are a Primary, Member, or Manager account holder. Stream, work, game, and learn with Xfinity Internet today! Installation / setup advice Review the Quick Start that came with your cable modem for detailed installation instructions. While many users rely on the Comcast app for this process, there are alternative methods available. Did you know that you can quickly activate a new modem by following the steps on our ' Activate an Xfinity Gateway or third-party modem with the Xfinity app ' support page? You can add an owned purchased modem or if Jan 14, 2024 · Where on the comcast business page do I go to register/activate my own modem? Follow the on-screen prompts to verify your Xfinity account and complete the activation process. I can only use my pc is there Any way I can activate? Jun 17, 2024 · I received my modem today, but I don’t know how to activate it. To activate your Internet connection with Comcast XFINITY’s self-activation process: Close all web browsers. All Netgear cable voice modems are certified by Xfinity. Learn more Continue Feb 23, 2025 · Here is a link with the steps to activate your new modem, https://www. Xfinity WiFi Gateways and Routers are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control, and speed for the ultimate connected experience. com". Dec 24, 2023 · Activating your Comcast modem is a crucial step in getting your internet up and running. Sep 24, 2024 · Hello user_xe9e9n, thanks for reaching out to our Forum for help with your activation. Is there a phone number for this or should I just call the regular Comcast support number? The magic words were "Activate a new modem" and it provided a link, which brings you to page that tells you to install the Xfinity App. Jul 7, 2025 · Xfinity customers can use the Xfinity app to activate NETGEAR cable modems and routers. I cannot use the app, so I am looking for help in how to activate new equipment without it. How do I do that without the app? Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. This is the most commonly used method Thank you for purchasing UniFi Cable Internet (UCI)! A few steps can get you up and running in minutes with your new rack-mounted cable modem, seamlessly integrated into your UniFi system. If replacing an existing modem, go to the **Account** tab and select **Activate xFi Gateway or Modem**. We greatly appreciate you taking the time to reach out. In this SEO-friendly Xfinity ActivationDownload the Xfinity app on your mobile phone to activate your internet in minutes. May 10, 2025 · Try calling 1-855-652-3446. Manual activation Contact your ISP’s customer services by calling their support number. Thank you for reaching out for assistance with the Xfinity app. These buttons will become available 24 hours after activation of the Xfinity Gateway. Ensure a seamless setup process for optimal Internet connectivity and performance with Xfinity services. In this article, we will guide you through the activation process, provide you with estimated activation times, and offer troubleshooting tips to ensure a smooth and hassle-free experience. However, if you already have the equipment and are looking for steps to set it up with Xfinity, then continue reading and follow the below-listed steps. Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. Whether you’re a new Xfinity customer or upgrading your equipment, properly setting up your modem is the first step towards enjoying seamless internet access. Jul 7, 2025 · Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). Mar 13, 2020 · How to activate a new modem on existing service (replacing existing modem) I have an old modem that I would like to replace for Comcast business internet service. So I dutifully installed the app. Learn how to install and activate your Xfinity Gateway to have powerful, secure WiFi. How will I go about activating the new modem once I get it? Xfinity ActivationDownload the Xfinity app on your mobile phone to activate your internet in minutes. Jul 2, 2024 · Activating it through us gets it added to your account and we send the signals/settings it needs for it to work on our network. And I already got my xfinity modem and want to activate it. 1 Make sure your Wireless Gateway is plugged in and powered up, and your coax connections finger tight. This gui Oct 17, 2024 · Are you excited to start using your new Xfinity internet service, but unsure about how long it takes to activate it? Look no further. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Digital Self Install Kit to Activate Your Internet Service for Comcast Business Jun 19, 2024 · In this case, we needed to activate the modem for this user since they were not able to access the Xfinity App. I’ve done every troubleshooting step possible—resetting, restarting, checking connections, etc. Here's a list of what you should have in your Xfinity Internet Self-Install Kit:1 Jun 6, 2025 · I received my modem/gateway equipment upgrade, but it requires the Xfinity app to activate it for use. This modem is a must-have if you're using Comcas Xfinity ActivationDownload the Xfinity app on your mobile phone to activate your internet in minutes. Oct 20, 2021 · Hi folks, I just got my new xFi Gateway modem in the mail today, and I've started setting it up, but I don't own a smartphone! It wants me to download the Xfinity smartphone app in order to complet Jun 18, 2024 · If not, try calling 1-855-652-3446. We are phasing out the My Account app and replacing it with our Xfinity app for a streamlined experience. Need additional support? Ask Xfinity Assistant. Jan 3, 2025 · Hey there, thanks for reaching out through Xfinity Forums regarding activating your new internet services! We are so excited to have you join the family and I know you are going to love your new internet services. How to Setup your Xfinity XB8 XFi ModemIn this video, I'll show you how to setup your Xfinity XB8 XFi Modem. Dec 17, 2019 · Last time I did that, after opening a browser, modem redirected me to Comcast page to login with my Comcast account, and activate the modem. I click on the word "here". Xfinity ActivationDownload the Xfinity app on your mobile phone to activate your internet in minutes. In this step-by-step guide, we will walk you through the process of activating your Comcast modem without using the app. Call the Comcast customer support line at 800-934-6489. Make sure your phone is on your cellular network and click the appropriate link below to get started. You Aug 27, 2024 · I have purchased a new modem and need to activate it. Mar 6, 2018 · Learn more about xFi features in the Xfinity App. You can find this in your red XFINITY folder. Get Xfinity Internet with xFi to get fast WiFi speeds and home internet service. Activate DeviceAccess on Apple TV, Roku, and smart TV's will be available once your Xfinity products have been set up in your home. It’s a relatively straightforward process, but it’s worthwhile considering a few things before starting: Ensure your Xfinity Oct 29, 2025 · How to Self-Install Xfinity Internet: Step-by-Step Guide With its mobile app and setup instructions, Xfinity makes self-installing your internet a breeze. I’m certainly not the only customer who has failed to activate a new modem! And why didn’t the tech who visited check whether the modem was activated? It appears that Comcast’s customer service reputation is perhaps well deserved. com/support/articles/activate-xfi-gateway-app. It will also briefly go over how to set up the Xfinity app which May 12, 2022 · Read our comprehensive guide to installing Xfinity Internet in your home and discover whether professional or self-installation is better. Follow the steps below to activate your Comcast modem with the Voice Activation Method: Ensure that you’ve already installed your modem. Aug 24, 2022 · My modem broken few day ago and I went to nearby store to exchange for a new modem, but I am unable to figure out how to activate it, whenever I connect to the Wi-Fi it will tell me to download the Sep 4, 2023 · Try calling 1-855-652-3446. There is also the option of using their Xfinity App for activating modems; Jan 17, 2025 · I need to add my modem to my account and then activate it. Download the free Xfinity app, or scan the QR code with your smartphone. The Xfinity app is certainly a quick and easy way to get your modem added, but I have your back all the same. You can find a list of modems and routers that are compatible with Mar 31, 2025 · To activate your Xfinity home phone line, ensure your Xfinity Voice modem is properly connected and powered, then plug your phone into the "TEL 1" port on the modem and a phone jack in your home. Dec 9, 2024 · Bought an arris s33 modem they added it to my account but it wont activate at all. If you are replacing an old Digital Self Install Kit to Activate Your Internet Service for Comcast Business Feb 2, 2023 · Hi, @KOTORARC. Let’s dive into the details. Visit "register. This code is the 12-digit number at the bottom of the modem. Follow the Quick Start Apr 7, 2025 · What is the procedure for registering a customer purchased and owned cable modem without using a smartphone in any way ? I do not own a smartphone, and without a working, registered and activated After your install and activate your own modem or modem router combo, run another speed test to make sure it is working properly. Sep 6, 2024 · That is their self-install device activation line. Turn off the computer that will be used to activate the device. Enjoy entertainment your way with great deals on Xfinity by Comcast. Attach ethernet cable and plug into a laptop or other computer and activtate using the activation link. Dec 6, 2024 · Follow our step-by-step instructions to set up your cable modem with Comcast Xfinity. May 2, 2025 · Activate new Internet serviceHey @user_u5hbw8, Thank you for visiting our official Xfinity Forums Community support page. Essentially, activating your modem involves connecting it to the Xfinity network, which allows your devices to access the internet. Let us know if you are having any issues! Mar 15, 2025 · Hey, I’m trying to set up my new modem, but it’s not connecting to the internet, so I can’t activate it. Can you please send a Modmail message with your name, the full address, and the account number? Dec 14, 2023 · While attempting to activate a modem the application does not find the new modem (Arriss T25). Were you logging into the Xfinity app or the Xfinity website when you receive that message? I'll need to get full access to your account in order to Get assistance for your Xfinity; self-install kit, as well as instructions for self service activation, installation help, troubleshooting, and much more! This video will show you how to hook up and set up a new Xfinity xFi Gateway Modem (XB7), the 3rd generation of xFi Gateway Modems. After your NETGEAR device is activated, you can use the Nighthawk or Orbi app to complete installation. General features of our latest devices, the Xfinity WiFi Gateway and Routers, include: Secure wireless home network with Xfinity Advanced Security Secondary Xfinity Hotspot network Exclusive Jun 1, 2022 · I am getting a new modem today (already an Xfinity customer) because my old one doesn't support the new speed of my plan. I understand you're having an issue with the app prompting you to activate your modem. I'm presented with a "Welcome to Xfinity" page telling me to download the Xfinity app to activate my internet, with a small note at the bottom saying "If you are in a location with a pre-installed gateway or activating your Xfinity Voice click here to begin". I'm going to be getting a new modem, and in reading up on the modem, it says disconnect old modem, attach coaxial wire, plug in power wire and let modem go through power cycle. 2 Make sure you're connected to the Gateway with WiFi (you will see flashing lights) or an Ethernet cable (the LEDs next to the Ethernet ports will be lit up). Or, if you would like to activate your new XFINITY Internet service using your phone, please call 1-800-931-0790. It is recommended to use an Ethernet cable instead of a wireless connection during setup to minimize activation issues. It was a pleasure working with you. Jul 7, 2025 · All Netgear cable modems or cable modem routers are certified by all major Cable ISPs in the United States. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Go online and you will automatically be connected to the XFINITY Activation Web page. Watch this video to learn how to connect, setup and activate a new Xfinity xFi Gateway Modem (XB7 -T Model CGM4331COM) using Xfinity mobile app with a few easy steps. Nov 11, 2024 · Need help to activate new modemuser_rj9rlp thank you for reaching out today, we are the perfect place to help you get your equipment up and running. My phone is no longer compatible with the Xfinity app, so I can't use the app to activate the modem. Then search for your device’s CM-MAC code. Make sure your phone is on your cellular network & click the appropriate link below to get started. Oct 9, 2020 · I'm super confused by this process. How do I activate my SURFboard and Touchstone Modems, Wi-Fi Modems or Telephony Modems and Wi-Fi Modems on the Xfinity Network? Nov 21, 2020 · When I call to self-activate a cable modem, what information are they going to ask for to verify the account? I know I will need the mac address but what else do I need to give them? I have to get Jul 12, 2023 · Understand the Modem Activation Process Understanding the process can take away much of the anxiety surrounding new technology. Note: If you're a customer who upgrades to an Xfinity Gateway and previously used your own modem, the Activate xFi and Activate Xfinity Camera buttons will not immediately be available in the Account tab. . The activation processes for Netgear devices is simple and can be done using 2 different methods: 1. Open the Xfinity app and select **Get Started**. Jul 12, 2025 · My old modem died, so I went to the Xfinity store and got a new xFi Gateway. Please let me know if you encounter any issues or errors along the way. 3. How do I do that? Dec 29, 2024 · If not, try calling 1-855-652-3446. Ready to begin activation? Please ensure you have reviewed the Getting Started Guide before continuing. Feb 4, 2023 · I've purchased a new modem to replace my EOL modem (also customer owned), but HOW may I activate it WITHOUT using the app please? I have an old phone and also just don't use apps. Are you getting that prompt when launching the app or are you attempting to troubleshoot the modem and seeing that message? Oct 9, 2024 · Hello, user_jdnjc0! Congratulations on your new modem! That's awesome! We are happy to help so you can use that! This link has all the instructions to activate the new modem using the Xfinity app. May 3, 2020 · 4 Best Ways to Use Third-Party Approved Modems with Comcast Xfinity The above section was just for people who are still confused about getting third-party equipment over the xFi gateway. First turn off and unplug all existing routers and modems. That is their self-install device activation line. Comcast (who owns Xfinity) provides a variety of self-installation kits for Xfinity Internet, Xfinity TV, Xfinity Voice, and Xfinity Home. Feb 23, 2023 · This method is the Voice Activation Method. But it was automated messages. Jun 5, 2025 · Visitor • 1 Message Thursday, June 5th, 2025 how to activate new modem how do I activate my new modem without app Question • Updated 5 months ago Save on high speed internet, mobile phone plans and cable TV services with Xfinity. Jun 23, 2025 · To change your Comcast modem, the essential steps involve: acquiring a compatible modem (either purchasing your own or receiving one from Comcast), activating the new modem through the Xfinity app or website, and returning your old Comcast modem to avoid ongoing rental charges. You'll want to do the Xfinity one first so the modem can connect to the internet while doing their activation. Description For activateJust a moment. Soon you'll be on your way to enjoying your Xfinity services! Setup instructions Click the link below to open each Self-Install instructions: Xfinity Internet Gateway WiFi Boost Pods Xfinity X1 Xumo Stream Box Setup guides Video Living in a WiFi Ready Apartment means that you can sign up for Xfinity Internet service and activate it right away, without waiting for a tech visit or Getting Started kit. I am an Official Xfinity Employee. Are you having a hard time getting logged into the Xfinity app or are you not seeing the activation tile for the modem? Sep 23, 2024 · Need help setting up your Xfinity internet service? Follow our step-by-step guide to learn how to self-install your gateway, modem, and router. Whether you prefer a different method or simply want to explore your options, this In This Video, you will learn how to activate your new modem on Xfinity in 2025! Whether you're setting up your first Xfinity modem or upgrading to a new one, this step-by-step tutorial covers Follow our step-by-step instructions to set up your cable modem with Comcast Xfinity. lirpwv qwqsitf frxcri kylnw wsjwyg zmju inwldc cmh jleih tbnxp nhilmhb pgylo xxexcl jvjyji ahvem