Dell wd15 dock issues. Mar 10, 2019 · The new corporate Std.

Dell wd15 dock issues. Identify Device Oct 7, 2021 · Latitude 5420 having issues with WD15 Dock Hi all, I have recently had a new Latitude 5420, was formally using a 5480 without issue but this died unfortunately. Once the laptop is logged in, then the USB keyboard, mouse through the dock, and the Dell Dock WD15 Identify your device for latest drivers, check support services status and personalized support. Apr 23, 2018 · I have not run into any issues with monitors. Lately when I have tried to connect my XPS 15 7590 to it, I will receive two notifications from Windows: one telling me that I need to download Dell Command | Update and another telling me that my charger is slow. They have a bunch of older monitors that they are still using, some are VGA/DVI like 19". Sometimes updated drivers and firmware help, sometimes its a bad dock. 3 days ago · USB-C and Thunderbolt Docking Stations An issue where several computers are unable to recognize USB-C or Thunderbolt docks. The maximum capability of the WD15 is 2x1080p or 2x1200p, the Acer KG271 is 1080p, HP EliteDisplay E242 is 1920x1200. Dec 17, 2021 · Hello. I am having a hell of a time getting these Jul 11, 2019 · The WD15 dock relies on the ASMedia drivers to function properly, I would start by uninstalling that from device manager and then re-install. I recently started at a company, first project on my first day was to start deploying the new model of laptop that they had purchased, prior to my hiring. This is intermittent. Hi all, I am waiting for our IT to respond to this question as well, but I am having issues with my new work laptop (Latitude 5430 with 12th gen Iris integrated graphics) and the dock I had been using with my previous machine (5480 with Intel 630 UHD graphics). Works well enough, but they have an annoying habit of not turning on when in sleep mode or fully off and a user presses the power button. It appears to be dropping connection. Identify Device This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). Is there a setting I'm missing somewhere in the setup of the new computer? This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). Jun 6, 2025 · Dell Dock WD15 Identify your device for latest drivers, check support services status and personalized support. CAUTION: Update your computer’s BIOS and the Dell Docking Station WD15 drivers to the latest versions available at www. I am using both the VGA and HDMI (with HDMI to DVI adapter) simultaneously for a total of 3 screens including the laptop. Oct 12, 2024 · WD15 Dock problems w/XPS 15 7590 Hello everyone! I have been experiencing a lot of problems with my Dell WD15 docking station. There is very active blinking going on with the port. Mar 23, 2020 · Make sure the WD15 dock has the latest firmware, as this fixes some minor issues. Good news, though… there are new Realtek drivers for the dock dated March 19th that appear to solve that issue. We buy all Dell so everything is homogenous, but until we started using Thunderbolt USB-C to DisplayPort cables, we had persistent issues with monitors not detecting properly in Windows. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. We couldn’t cause this to happen at all on my TB16. Have you made any changes in the BIOS? We were experiencing the same issues so we started Jul 9, 2024 · Had issues with docking the previous Lenovo laptop too. We use a mix of Dell WD15 and Dell D6000 docks for office users. Right now we advise the users to lift the lid a couple inches and then press the power button. The company relies on their existing port replicators, model WD15. We also used to have problems with USB peripherals not working when plugged into the dock. You can also reset the dock, unplug the power from the dock and press/hold the power button on the dock for about 10 seconds, release, and reconnect the power. May 22, 2025 · This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). Bios is updated to current driver and all WD 15 drivers are up to date followed these instructions Mar 11, 2019 · WD15 doesn’t use DisplayLink, so don’t bother with those drivers. With CAT 6 directly connected to a Latitude 7290, Ethernet worked fine, so no issue with media… I updated the dock firmware, uninstalled all dock drivers, rebooted, re-installed latest drivers, rebooted, still no joy. The video on the attached monitor is Mar 11, 2019 · WD15 doesn’t use DisplayLink, so don’t bother with those drivers. They have the latest firmware, laptops have the latest bios on the laptops, all the latest Mar 8, 2019 · Info and things I have done Client has a Dell 7275 Win 10 pro on windows domain Its connected to a Dell WD15 docking station. Power it back on Mar 20, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD15. But now since Windows 11 22H2 came out, the Dell thunderbolt dock no longer accepts user input, nor does the internal sound or ethernet work - until AFTER you supply your domain credentials on the physical laptop itself. If you check Device Manager, you see a yellow exclamation mark (bang), and get a message if you try to automatically search for drivers on the device with Device Manager. The issue I am having is with the network cable. Dec 21, 2023 · There can be multiple reasons why the docking station won’t work on a Windows PC. Flickering of monitors is something that has been reported on WD15 and TB16 docks. , ensure the key board lights up . Mar 20, 2025 · Learn how to setup, use, and troubleshoot Dell Docking Station WD15. Apr 17, 2018 · We have recently bought bunch of Latitude 5490 and Latitude 5590 laptops along with Dell WD15 docks. Sometimes the rear ports work fine, and sometimes all work. Older BIOS versions and drivers could result your computer not recognizing the docking station or not functioning optimally. We’ve done every troubleshooting under the sun Dell has offered and they just don’t work. Identify Device Anyone using a Dell WD15 USB-C dock with their 7620? I'm having the following issues, from most annoying to least: USB ports on the hub turn into "Unknown USB Device" and fail to operate. Here is a list of troubleshooting steps to help you with various issues. Using a Type C > CAT5 connector Mar 27, 2019 · I had a Dell technician in my home to witness this over and over (it was easily reproducible on both my WD15 and a replacement WD15). Laptop is the Dell Latitude 3390 2-in-1. This article guides you through the installation and basic troubleshooting process for Dell USB Type-C and Thunderbolt Docking Stations WD15, TB16, TB18DC, and the Dell Universal Docking Station (D6000 Series). Group Policy Setting This is caused by a Group Policy (GPO) setting in the Windows image. Oct 17, 2022 · Hello, This did not seem to be an issue on Windows 10 or Windows 11 (original release). If you're seeing only one screen, make sure that both screens are turned on. Disconnect all cables. Mar 10, 2019 · The new corporate Std. Any setup with Win10 and these docking stations don't have a problem. The model being the Latitude 7420. By following these instructions, you’ll be able to: Power off your docking station. The dock is a WD15 with 180w adapter. Ever since getting the new laptop I am having issues with the WD15 Dock on USB-C. Our expert tips help you reconnect and restore functions in no time. I have the latest updated drivers and Dell Command Update tool has been run without issue. It does have other drivers like ASMedia that might need to be updated though. May 7, 2024 · Are you experiencing issues with your Dell WD15 docking station? Don’t worry, resetting it might solve the problem! In this guide, we’ll show you how to reset your docking station step-by-step. This is a problem because my Dell keyboard and Microsoft wireless mouse are plugged into those USB ports, so sometimes when I Sep 15, 2017 · Has anyone else found that the Dell WD15 USB C docks are the biggest pile of garbage you’ve ever used? We can’t get dual screens to work without random flashing on well over 100 systems we’ve deployed. I believe it's Win11 update issue as I don't have auto updates for Dell docking station configured. I think my next laptop is going to be Dell Nov 3, 2023 · We definitely have had some issues with USB-C and Thunderbolt docks. On Dell's support site says the WD15 does not support 2 UHD monitors at 60hz, but on my older Dell laptop (Latitude 5290) running Windows 10, the WD15 works perfectly with the 2 monitors both running at 1920X1080 (everything connected to the WD15 exactly the same). dell. Reconnect all cables. Mar 8, 2019 · So I was having the issue with Ethernet connectivity also through multiple WD15 docks. The Apr 3, 2024 · A quick guide to resolving Dell docks WD15, TB16, and TB18DC not detected after AC disconnection.   Usually i upgrade BIOS and firmware of notebook and docks to latest version to ensure t Jul 25, 2022 · All these users are on Windows 11. See full list on alltech. However, both issues persist with the new laptop - so this points to more of a problem with my Lenovo Dock, unfortunately that’s been replaced too, and still the same behaviour. Reset your docking station using the reset button. However, I haven't tried updating the docking station drivers, but looking at the WD15 drivers at Dell, there's no support for Win11. how Sep 15, 2017 · Has anyone else found that the Dell WD15 USB C docks are the biggest pile of garbage you’ve ever used? We can’t get dual screens to work without random flashing on well over 100 systems we’ve deployed. Mainly with display flickering and Ethernet randomly not working. Since these have come in we've had no end of trouble, common issues include displays not coming on at all, displays coming on but flickering on and off, windows adjusting scaling settings randomly after docking (sometimes too big sometimes too small), blurry text when going through USB dock. com/support BEFORE using the docking station. dagwj dmcyz vrru wbxwl adyzbs ctwvgx nctc zgz hccssa mgjz