Eon smart meter problems. Engineer said I need to ring up and get it changed.

Eon smart meter problems. e. As far as I can tell the meters themselves work OK and communication is established as per the attached picture (green LEDs flashes about every 3 seconds). Dec 8, 2023 · The new gas meter is not sending data to the smart meter hub, the new main meter is working fine but this data is not being transmitted to the smart hub or EON/Sainsbury. Need to talk? Get in touch with E. May 5, 2023 · Just had an email from Eon telling me that my meter has reached the end of its life and "there's a legal obligation to exchange your meter with a new one", i. For example this morning I have been to work, Dec 12, 2022 · Hi, I am on an Economy 7 tariff. I have turned it on and off at Dec 23, 2022 · Current Eon Next customer, ex EDF, Zog and Symbio. The in-home display (IHD), also called a smart meter monitor, should show you how much gas and electricity you’re using in near-real time – and how much Nov 10, 2022 · @ Louanne2169 Do you have an in house display and does it give you any information? WAN is the communications link between your Trilliant Hub and the data network at DCC. So I don't get any charges for gas on my account unless I read the meter manually. Feb 3, 2022 · Moved from Eon to Eon next sept 2021. Chronologically Gifted. In this article, we’ll explore some common issues faced by EON customers during smart meter installations and discuss possible solutions. Previously my smart meter would send readings and i didn't have to do anything. We've listed all our department contact numbers here. We’ll send out one of our meter technicians to visit and upgrade your smart meters, so you get all the great benefits Dec 15, 2023 · I am having multiple issues with my Smart meter readings/account and billing which could all be stemming from the same problem, a bit of background info: Switched to Eon a few years ago and after a couple of years of waiting and periodic queries we finally had our SMETS1 electric and old style gas meter changed over to SMETS2 meters in April 2023. Is your smart meter working correctly? With smart meters you should be: Seeing how much energy you’re using in pounds and pence with your helpful in-home display. Both my gas and electric readings have been read previously but now Eon next say they can only read the gas! I am under the impression that the gas readings are sent from the electric meter and not direct. To be clear I of course have an electricity supply during the night at the cheaper rate as confirmed by checking the IHD and also by checking the two tariffs on the smart Apr 2, 2020 · The device in your house on the sideboard is not a smart meter (its an IHD) it just enables you to remotely read the smart meter which is the thing in the cupboard connected to your gas or leccy supply. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. my IHD (a Chameleon IHD3-PPMID) says "waiting for current data" or occasionally "lost connection May 9, 2024 · Current Eon Next customer, ex EDF, Zog and Symbio. Including smart meter not working, issues with solar panels, smart meter monitor not working, problems with energy bills and much more. Get help with your Smart Pay As You Go meters, how to top up online, smart in-home display features, emergency credit, download helpful guides & FAQs. How do I know my smart meter isn’t sending readings? There are a couple of ways you can find out: You get an estimated bill rather than an accurate one. Its the thing in the cupboard that sends info to the supplier. Many problems with smart meters relate to the in-home display not working, according to feedback we receive from our members and supporters. Check how to fix common problems with your smart meter’s in-home display (IHD). It used to send readings automatically to my previous energy supplier but e-on next require me to provide them with manual readings. Electric goes through OK, IHD shows correct readings. It wasn’t. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. HAN, or Home Area Network, is the local communications between the meters and the hub, and your IHD and the hub. Sep 10, 2022 · I have continually tried to resolve a problem with my smart meters but get nowhere over the phone. Nov 3, 2022 · Since a couple of days ago, my smart meter is showing zero and stuck on electricity and not taking any readings. Next, and that bit seems to be working fine. Apr 20, 2023 · Our smart meter is not working. Sep 19, 2023 · EON’s smart meters promise greater convenience and better control over your energy consumption. You get a communication from us (an email for example) that lets you know your meter isn’t sending us readings. I need to chase EON about it engineer said. Engineer said I need to ring up and get it changed. Gas readings continued to work without any problem. Mar 2, 2024 · Smart meter, does not send gas readings to Eon. 1 Not needing to provide meter readings as they’re sent to us automatically. The meter is charging the storage heaters in the period 00:30 to 07:30. Read our helpful guide and FAQs and watch our video on how to read your smart meter in-home display. . ON Next. Feb 13, 2020 · I have EON smart meters for both gas and electric. However, as with any technology, sometimes things can go awry during the installation process. For a few weeks now it has been saying that it is connected to the meter but not receiving data. That's how meter readings get back to EON. ON with one of our quick and easy contact options. Am i now going to have to submit meter readings every month? Aug 5, 2023 · I'm trying to resolve an issue with my mother's Economy 7 smart meter and want to check i'm not missing something obvious. Does anyone else have this problem? Have e-on next indicated when they might be taking readings automatically from your smart meter? I understand that they are moving data over from other suppliers - but would like to know when Jul 3, 2022 · Hi since I have moved over to EON next I have noticed that my smart meter handset jumps up in 30p increments. My credit from old meter? Somewhere in ether. Still awaiting a fix, since December 2021! Apr 1, 2022 · Then the electricity reading disappeared from the IHD and no electricity readings were sent to E. She uses night storage heaters, with the meter responsible for when they charge (the storage heater circuit is wired into the 5th port of the meter). I had a smart meter installed on 9th December and since it was installed the the two storage heaters and the hot water tank that take advantage of the night time cheaper rate do not turn on. I have observed this on the meter display (it Dec 13, 2024 · Current Eon Next customer, ex EDF, Zog and Symbio. Not receiving estimated bills. Clearly unacceptable (since we had no heating) this led to an emergency call out to fit a non smart meter, an official complaint, several compensation payments and a long Just had a smart meter installed but it's not working correctly? Read about the most common smart meter problems with SMETS1 & SMETS2 & how to fix them. Jan 3, 2021 · Hi All I have a smart meter fitted. a smart meter. Get support with E. Your online account lets you know that your meter isn’t sending us readings. Oct 24, 2020 · However, after moving back to Eon, the smart meter still didn’t work and Eon advised you that modern technology can takes years to bring up to date and it was unlikely the devices would work again. EoN engineer came out and seemingly fixed out so from February 2024 to November 2024 started getting updated readings again. I provided meter readings at the changeover but just logged in to find no meter readings have been done on elec for 96 days and 78 days for gas. ON from June 2021 onwards by the smart meter. A flashing red light Dec 24, 2024 · The above thread when I posted last with the same issue that the smart gas meter was not updating. Your in-home display (IHD) isn't updating. It was supposed to be configured as a smart prepayment meter. This is a day after I had a phone call from someone from Eon asking me to make an appointment to have a smart meter Aug 14, 2024 · Hi, 6 Months ago (in winter!) I had our clockwork meter upgraded to a smart meter by Eon only to discover that the meter didn't energise our storage heater circuits during the first off peak session after the installation. Hi, For the past 3 to 4 weeks my Smart meter receiver or handheld, that receives all the data from the meter has permanently said 'Searching for meters' No Feb 25, 2025 · Octopus, EON, EDF, OVO and British Gas customers warned to watch out for these three smart meter issues Smart meters which are working properly should show how much energy has been used in a home. I have turned it off and on, and the Old prepayment meter was replaced by a… Old prepayment meter was replaced by a smart meter. We reveal the top smart meter problems owners face - plus how to solve them. 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